Troubleshooting
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      1. AgriNous Knowledge Base
      2. Troubleshooting

      Platform Status

      Keeping you informed if things are not going to plan for us, or 3rd party systems such as NLIS, ABR, Google Places etc.

      Date System Issue Status
      22.11.08  

      An incident report has been compiled and is available for reading.

      		 DOWNLOAD
      22.11.08 - 11.15 Update

      Static saved views released, increasing user functionality. 

      		 Update
      22.11.08 - 10.50 Hotfix Deployed

      A temporary fix was released that resolved the issue, this was at the expense of the Saved Views feature, which had to be disabled temporarily. 

      		 Temporarily Resolved
      22.11.08 - 10.15 Slowness reported

      Additional customer feedback was received reporting slowness, and investigations continued 

      		 In Progress
      22.11.08 - 09.50  Performance   stabilised 

      Additional server resources were added whilst investigations continued.

      		 In Progress
      22.11.08 - 09.15 Slowness reported

      A user (from Naracoorte) reported uncharacteristic slowness to the AgriNous support team & investigations commenced. 

      		 In Progress
      22.10.26 - 15.00 Software
      Update

      Thanks for your patients & apologies if your experience was disrupted. Our update has now been completed. If you have not already, please hit the yellow refresh toast to update your version of AgriNous.

      https://support.agrinous.com.au/p10-interim-release

      		 Complete
      22.10.26 - 14.30 Software
      Update

      Howdy, We're are about to deploy a minor production release, This will only take a few minutes at worst, we believe that this release will largely go unnoticed; however, there is a slight chance you may experience minor disruptions. Apologies in advance if you are affected.

      https://support.agrinous.com.au/p10-interim-release

      		 In Progress
      2022.10.25 - 8.25 NLIS

      8:25am UPDATE: 

      Yesterday and last night NLIS transfers were taking longer to be processed than normal. We expect some of you will have experienced delays. Our support team are monitoring closely and working with the NLIS support team.

      The transfers are progressing faster now and some have gone into an error state and we are re-submitting those on your behalf.  Please double-check the statuses and go ahead with actioning the SELL transfers.  Let us know if you have any queries or concerns. 

      		 RESOLVED
      2022.10.25 - 6.00 NLIS NLIS transfers are taking longer to be processed than normal. We expect you will experience some delays during this time. Our team has notified the NLIS of the issue, and we will update you when we have further information.

      6AM UPDATE: The Transfers are queued up and are progressing slowly, our system will continue to process the back log as quickly as the NLIS system will allow.      		 UPDATE
      2022.10.24 - 22.00 NLIS NLIS transfers are taking longer to be processed than normal. We expect you will experience some delays during this time. Our team has notified the NLIS of the issue, and we will update you when we have further information.

      10pm UPDATE: The Transfers are queued up and are progressing slowly, our system will continue to process the back log as quickly as the NLIS system will allow.      		 UPDATE
      2022.10.24 - 17.20 NLIS NLIS transfers are taking longer to be processed than normal. We expect you will experience some delays during this time. Our team has notified the NLIS of the issue, and we will update you when we have further information. OPEN